To ensure maximum reactivity to any kind of problem (hardware and software), AntemetA support services offers you: - One single contact during the process - Pre-qualification of the call with complete knowledge of your architecture - 80% of problems are resolved at levels 1 and 2 with our expertise and experience return - We manage for you up-call to manufacturers / editors (level 3), as well as monitoring the action - The guarantee of a solution 100% compatible with your production environment, without any board-effects - The elimination of the "ping-pong" effect between suppliers leading to the blockage of your situation Our hotline service offers you 3 levels of availability : - Opened days from 8:30 to 20:00 - 7 days on 7 from 8:30 to 20:00 - 7 days on 7, 24h/24h The online support is provided by experts dedicated to technology. They solve 80% of problems. |